2.You can configure your process to automatically run or you can configure certain conditions under which the process runs. You can route to the current user, a specific user, or a shared queue. In addition, you can add a service level agreement to any step to make sure work is done in a timely manner.
3.Once the stages and steps are configured you are able to quickly and easily add routing to ensure the case is routed to the right person at the right time in the process